Why it matters
Establish a deliberate AI strategy that increases impact while preventing runaway costs, quality regressions, and over-reliance on AI-generated output.
Discovery Questions
- •Does the organization have a written AI adoption strategy with clear use-case boundaries?
- •How are AI tools evaluated before broad rollout (pilots, evals, metrics)?
- •What guardrails prevent teams from shipping unreviewed AI-generated code or content?
- •How is AI tool spend tracked, attributed, and optimized?
- •Is there a responsible AI policy covering bias, hallucination, and data privacy?
- •How are AI capability gaps identified and addressed through training?
- •What feedback loops exist to measure whether AI tools are improving outcomes?
Evidence to Collect
- •AI adoption policy or strategy document.
- •Pilot results and eval scorecards.
- •AI spend dashboards.
- •Training or enablement materials.
What good looks like
A governed AI portfolio records approved use cases, data and action boundaries, evaluation results, accountable owners, spend, production outcomes, and review requirements before tools or models receive broader access.
Implementation Patterns
AI Center of Excellence (CoE)
Stand up a lightweight CoE to own AI strategy, evaluate tools, and share patterns across teams.
- Define CoE charter: scope, membership, decision rights, and cadence.
- Maintain an AI tools registry with adoption status, cost, and use cases.
- Publish and iterate on AI usage guidelines and acceptable-use policies.
- Run quarterly AI retrospectives: what worked, what was wasteful, what to cut.
- Track AI ROI metrics: developer velocity delta, incident MTTR, test coverage gains.
Responsible AI & Governance Framework
Encode ethics, safety, and accountability into every AI initiative from the start.
- Define data classification rules for what can be sent to external LLM APIs.
- Implement output review gates before AI-generated artifacts reach production.
- Require human approval for any agentic action with destructive side-effects.
- Log all AI API calls for auditability and cost attribution.
- Threat-model prompt injection, insecure tool use, data exfiltration, and excessive agency.
- Red-team model and agent workflows before launch and after material tool or permission changes.
- Run bias and hallucination audits on models used in decision-making workflows.